Privacy Policy

1. Introduction

CountrySideTravel ("CCT", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Payment information (processed securely through third-party providers)
• Passport and identification details for travel bookings
• Travel preferences and special requests
• Account credentials and profile information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and reservations
• Communicate with you about your bookings, including confirmations and updates
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Improve our website, services, and user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms
• Personalize your experience and recommend relevant travel options

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Airlines, hotels, and other travel service providers to fulfill your bookings
• Payment Processors: Secure third-party payment processors to handle transactions
• Business Partners: Trusted partners who assist in operating our services (with strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sale of assets (with notice to users)

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for data transmission
• Secure storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at privacy@countrysidetravel.ng or through your account settings.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights
• Maintain business records as required by law

When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

As a global travel service, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: